In the help center of our dashboard (question mark in the top right corner), you can find answers in the form of general onboarding, video tutorials, FAQs, and, importantly, release notes with information about the latest new features. You can also find our contact information there. We're happy to help.
You can also go directly to onboarding and video tutorials.

If you are new to QandR, you can get to know the tool and us via an online demo

You can email us at support@qandr.eu or call us. You can find our contact details in the help center dashboard and <a href=https://www.qandr.eu/en/pages/90/Contact-us" target="_blank">on our website.

Yes, we offer workshops and training to help you optimally implement QandR in your organization. Contact us to discuss the possibilities. If you're not yet familiar with QandR, we recommend booking an introduction/demo session. This can be done online via Teams, but in-person meetings are also possible.

Click on the gear icon at the top right of your dashboard. A pop-up window will appear. Then check the checkbox where it says: interface language for all my projects.

No. It is also possible to insert commands from a session that is not live. When a session is not yet live, you can click on it and press the E-key. The editor will open and you can insert commands (modules).

Yes you can. By clicking on the question mark icon at the top right of your dashboard, a pop-up window will appear. In this window click on the second tab "Shortcut keys".

QandR is designed for inclusive discussions in smaller groups (between 6 and 16 people). During a QandR session, respondents use their phones to simultaneously respond to an assignment and their actions are immediately visible on the main screen, which can act as a trigger, a kind of kickstarter for your discussion. The idea of QandR is that all respondents can elaborate on their actions even during the discussion, so there is also room within the meeting to discuss their point of view and compare it with the other opinions. The ideal group size to facilitate this type of dynamic is between 6 and 16 people. If the group size gets larger, it becomes very difficult to involve everyone in the discussion and we think it is inevitable that the meeting will take on the characteristics of a presentation (one-way communication, rather than gathering information from a group).

Yes, it is possible. QandR is regularly used in groups between 50 and 100 people, and recently we also had a group of 230 participants. But with these larger groups, you have to consider some limitations. Modules like the Poll, the Grading, and the Wordcloud work fine, but as far as the Wordcloud is concerned, you have to keep in mind that there is no way to moderate the answers given through the phones. So whatever a large group, where people feel more anonymous, sends in will be shown on the main screen.

With the Pointer and also the Moodboard, you also have to consider differences with small groups, especially from an interaction point of view, but also from a technical point of view (performance). From the interaction point of view, the pointer in large groups works more like a heatmap, and because the screen in front of the participants is full of moving dots, it will be harder to figure out which pointer belongs to whom. The mood board works, but because there are so many pictures, they become small and you can't discuss them all. For both the pointer and the mood board, the technical requirements on the local network are higher than for a poll or a wordcloud. With many respondents, the routers on the local network or the internet connection to the outside may not be able to handle all the load created by QandR, but the last time we saw this happen was in 2018 in a room of 100 people with everyone on the same wireless router. Since then, we have always advised attendees to use both 4G and wifi connections and have never seen the problem again.