We regularly get questions such as: what about privacy in QANDR? does QANDR comply with the GDPR? That is only logical, as with QANDR you come together as a group (physically and/or remotely) and opinions and insights are freely shared with one another. Our customers want to be sure that their privacy and that of their users cannot be compromised. Well, the short answer is: QANDR is GDPR proof. Read on for an explanation how we manage that.
By design, QANDR does not require any personal information of respondents to run QANDR sessions. Respondents anonymously join a session and with their answers jointly create the visuals that trigger the interactive group discussion. Actions, numbers and results are stored with the session but without any reference to information that can be traced back to individuals.
During a session QANDR regards you, quite literally, as a number - that is displayed on your phone once you have joined a session. These numbers are used to collect and add results and display them on the main screen as a visual.
That is the extent of identification. QANDR does not know your name, nor your phone number, you age, your place of residence nor any other personal information whatsoever. QANDR only knows that a browser has participated in a specific session and which responses were given through it.
This anonymous way of participating not only protects your privacy, but makes it very simple to join QANDR sessions as well.
QANDR was designed to be used in environments - remotely (online) or in a physical setting, where people actually see one another and engage in conversation. In such group discussions you see and hear each other and find out about the opinions of others. In a qualitative discussion, the facilitator will typically ask respondents to elaborate on their responses, so that the underlying opinions can be discussed.
At the start of a session, QANDR assigns colors to each participant. These colors show up in the various modules, such as in the dots that participants use to indicate their points of view on the main screen. If the person with the blue dot explains their position it will be evident to all that the blue dot is theirs. In this way the colors enhance group dynamics and make it easier to quickly query others about their responses. But QANDR does not visualize or store the link between person and color. The QANDR archives are therefore a truly anonymous form of data storage.
In order to conduct QANDR-sessions, you need a facilitator account. That allows you to start your sessions and view their results afterwards. Results are in the form of visuals that show the joint group responses, but no individual responses of identifiable individuals.
Your QANDR account is a secured account that only you can access. It requires only a handful of your data such as email, name and name of your organisation, that you provide once when signing up for a QANDR account. QANDR only uses your data to run the service and will never share them with third parties.
We have a Privacy Officer (Dutch: FG, 'Functionaris Gegevensbescherming') at Noterik that ensures that the privacy of customers and users is protected and that QANDR and all transactions that involve data comply with the GDPR. The Privacy Officer is registered with the Dutch Privacy Authority AP ('Autoriteit Persoonsgegevens'). That provides customers - in addition to the safeguards already built into the QANDR service - with extra reliability and guarantees that also internally we have all privacy matters covered.