- Can I purchase a subscription for a shorter period than one year?
The subscription is for organizations that decide to use QANDR more often in different projects. It is not possible to subscribe for a shorter period than a year. If you don't want to commit yourself for a year right away, you can purchase an event bundle, which allows you to do one month of QANDR sessions. Or if you have a project that runs for two months, you can take out two event bundles in a row.
- Can I share my QANDR account with a colleague/friend of mine?
No you may not, QANDR accounts are personal. But no worries, we understand that collaboration is important and for that reason every paid QANDR package always contains a minimum of 3 facilitators accounts. These accounts may be used by individuals from different organizations. The person who purchases the package from Noterik, i.e. the person named on the invoice, is the one who is the bundle owner of that package. This person can see in the dashboard how many participants have been used by which facilitator account per month.
- Are the number of participants in the QANDR packages the maximum per session?
No, QANDR sessions do not have a maximum number of participants. The bundle of participants are the number of participants you have pre-purchased per month. This bundle can be used in different ways. For example, this can be 1 session with 100 unique participants, or 4 sessions with 25 unique participants each. In both cases this is a total of 100 unique participants.
- Can I carry unused participants in a subscription over to the next month?
No, it works the same as with call minutes in a phone bundle, you cannot carry over unused participants from a monthly bundle to the next month.
- What happens if I exceed the number of participants in a bundle?
This is not an issue, all QANDR functionalities will continue to work, so the extra participants can also join in your sessions. But for the extra participants outside your bundle, extra costs will be charged at the end of the month. Within a subscription, these costs are 2 euros per extra participant. If you use QANDR with an event bundle, these costs are 5 euros per extra participant.
- How does QANDR count the participants per month?
QANDR counts the number of unique participants per month, regardless of the number of sessions you organise. If you organise a larger project with multiple sessions within one month, and the same person participates in two sessions, this person is counted only once, because for that month this is only one unique participant. Technically, QANDR looks at the unique phone and does so within a specific browser. So if you have a participant who logs in with a Chrome browser one session and logs in with a Safari browser the next session on the same phone, QANDR will count that as two participants. But this is a scenario that will not happen often.
- Can the subscription fee also be payed in installments?
We invoice the costs per year as standard but if you prefer to pay in instalments you can, please contact us for this.
- Do you give discounts to nonprofit organizations?
We understand that in some sectors budget can be an issue. We therefore offer packages with reduced rates for education and specific situations. Please contact us for more information.